The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 3 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Please take care of your jewelry: avoid contact with any sort of solvent, as hairspray, perfume and so on, because solvents can spoil surfaces, particularly when pieces are colored, varnished or textile.
Our jewelry comes in a beautiful handmade paper gift bag suitable for gift giving, carefully packed with pluriball and whenever possible, shipped in padded envelopes.
For all other items, we only provide gift packs on request, the items will be carefully packed with pluriball and whenever possible, shipped in padded envelopes.
All items are shipped with registered mail: we ship usually the first business day after your order, not including holidays or weekends.
Shipping to Europe can take up to 10 business days, while shipping outside Europe can take up to 20 business days.
In the very rare event that your package is lost, stolen, or undeliverable as addressed, we cannot be held responsible once your order is shipped.
If your purchase is returned to us due to UNSUCCESSFUL DELIVERY, we'll only refund 70% of the item price (excluding shipping charges) as we've spent time about your order as packing and shipping. The refund will be made only after we've received back the items safely. Unsuccessful delivery will usually take additional 1-2 months to reach back to us.