Policy - Flamingo Vanity Store


Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Canada : 3 - 5 weeks
  • Italy : 1 - 2 business days
  • North America : 3 - 5 weeks
  • Europe : 2 - 3 weeks
  • Australia, New Zealand and Oceania : 4 - 6 weeks
  • Asia Pacific : 3 - 5 weeks
  • Latin America and the Caribbean : 3 - 5 weeks
  • North Africa and the Middle East : 3 - 5 weeks
  • Sub-Saharan Africa : 3 - 5 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

Request a cancellation within: 3 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions


[ITA] Per favore, prenditi cura dei tuoi gioielli: evita il contatto con i solventi, come profumo o lacca. I solventi possono rovinare e macchiare i gioielli fantasia che, sopratutto se artigianali, possono essere più delicati, sopratutto quando sono dipinti, colorati, smaltati, verniciati o tessili.

[ENG] Please take care of your jewelry: avoid contact with any sort of solvent, as hairspray, perfume and so on, because solvents can spoil surfaces, particularly when pieces are colored, varnished or textile.

Imballo e confezione regalo

[ITA] Tutti i nostri gioielli vengono spediti in una deliziosa confezione pronta per essere regalata, imballati con cura con pluriball e dove possibile, spediti in buste imbottite.
Per tutti gli altri oggetti forniamo confezione regalo solo su richiesta: gli oggetti verranno comunque imballati con cura con pluriball e dove possibile, spediti in buste imbottite.

[ENG] Our jewelry comes in a beautiful handmade paper gift bag suitable for gift giving, carefully packed with pluriball and whenever possible, shipped in padded envelopes.
For all other items, we only provide gift packs on request, the items will be carefully packed with pluriball and whenever possible, shipped in padded envelopes.


[ITA] Le spedizioni in Italia sono effettuate con corriere (consegna in 1-2 gg lavorativi) o posta raccomandata per isole minori e località disagiate (consegna in 3-5 gg lavorativi), normalmente il primo giorno lavorativo successivo a quello del Tuo ordine, esclusi weekend e festività.
Le spedizioni al di fuori dell'Italia sono effettuate con posta raccomandata: la consegna può impiegare 5-10 gg lavorativi in Europa, 10-20 gg lavorativi nel resto del mondo.

[ENG] All items are shipped with registered mail: we ship usually the first business day after your order, not including holidays or weekends.
Shipping to Europe can take up to 10 business days, while shipping outside Europe can take up to 20 business days.

Pacchi Persi / Rubati / Non Consegnati - Lost / Stolen / Undelivered Packages

[ITA] Nel raro caso in cui il tuo pacco sia perso, rubato o non consegnabile come indicato, non potremo essere ritenuti responsabili una volta effettuata la spedizione.

[ENG] In the very rare event that your package is lost, stolen, or undeliverable as addressed, I cannot be held responsible once your order is shipped.
If your purchase is returned to us due to UNSUCCESSFUL DELIVERY, we'll only refund 70% of the item price (excluding shipping charges) as we've spent time about your order as packing and shipping. The refund will be made only after we've received back the items safely. Unsuccessful delivery will usually take additional 1-2 months to reach back to us.

Legal imprint